Verizon iPhone FAQ

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As you may have heard, Verizon is going to be offering the iPhone 4 starting on February 10th, with pre-orders starting on February 3rd. Many of us have questions, and below we share with you the answers we have found to many of those inquiries.


Can I transfer my service from my current wireless service provider to Verizon Wireless?
Yes, if your number is portable, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless.

Should I cancel my existing service before transferring?
Your number must remain active, as canceling your service prior to porting will prevent you from keeping your number. Please check with your old service provider for any contractual requirements and applicable charges, such as early termination fees, etc.

How will I know when the transfer to Verizon is complete?
Verizon Wireless will send a free text message to your phone notifying you that your new service is fully activated.

Do I need to sign up for a 2 year agreement?
When purchasing iPhone at the 2 year promotional price. Verizon will require a new agreement. However, you can also have the option to purchase iPhone at full retail price, which will not require you to sign a long-term agreement.

Will Verizon offer an early upgrade promotion to iPhone?
We understand that Verizon Wireless is not offering any early upgrade promotion at this time.

Are there minimum service and data pricing requirements?
Yes, iPhone customers will need to choose from any of the current Nationwide plans. Customers will also be required to activate a data package option.
I currently have an iPhone with AT&T. Can I keep my existing version of iPhone?
No, in order transfer service to Verizon, you will need an iPhone 4 that works on the Verizon Wireless network.

Can I upgrade to an iPhone even though I am not eligible to upgrade?
If you are not eligible to upgrade, you cannot upgrade at promotional pricing, but you can pay full retail price to upgrade your phone if desired.

How much will iPhone cost?
Cost is $199.99 for the 16GB model, and $299.99 for the 32GB model with a new 2 year agreement.

When can I purchase iPhone?

iPhone 4 will be available for pre-order to existing Verizon Wireless customers only, on a “first come, first serve” basis via VerizonWireless.com, on or around February 3, 2011. New and existing customers can purchase in select channels on February 10, 2011.

I am an existing customer and I’d like to go into a store to pre-order iPhone, will I be able to place my order in store?
No, iPhone will only be available for pre-order online at Verizon Wireless for both consumer and business customers.

Can I go to an Apple store to purchase and activate the phone?
Yes, beginning on February 10th, you can go to an Apple retail store to purchase and activate. Prior to visiting, you may want to check your upgrade eligibility if you are an existing Verizon Wireless customer.

If I’m an existing Verizon Wireless customer, how do I transfer my contacts?
In order to transfer contacts, download and run Backup Assistant on your existing phone. If you already keep your contacts on your PC, most often you can use iTunes to sync them to your new iPhone 4

Will my existing voice mail transfer over when I activate my iPhone?
No, all existing voice mails will be lost when transferring over to iPhone.

Will the iPhone work on Verizon’s 4G LTE network?
iPhone 4 works on Verizon Wireless’ 3G network.

Do I need iTunes to set up my iPhone?
Yes, you need to use iTunes 10.1 or later to set up your iPhone for the first time.

If I already have an iTunes account, can I use it with my new iPhone 4 on Verizon Wireless?
Yes, during set up, you can indicate your existing Apple ID.

Will I be able to buy apps via the App store?
You browse, purchase, and download apps from the App Store directly to iPhone. Apps that you download and install from the App Store on iPhone are backed up to your iTunes library the next time you sync iPhone with your computer. When you sync iPhone, you can also install apps you’ve purchased or downloaded from the iTunes Store on your computer.

Will any Verizon Wireless apps be available on iPhone?
iPhone will have the 3G Mobile Hotspot app pre-installed, and it will also have other popular apps available in the market such as VZ Navigator, and V CAST Media Manager.

What happens to any existing apps that I have purchased on my Verizon phone?
Although many of the same apps may be available on iPhone, those apps already purchased on your existing handset will not be available on your iPhone.

Will Verizon carry accessories for iPhone?
Yes.


If I have an iPhone 4 on another wireless carrier and switch to an iPhone 4 on Verizon Wireless, will all of my accessories be compatible?
Most accessories should work, however you may find that cases and covers could be different depending on the product manufacturer.

Can I use my iPhone 4 while traveling abroad?
Yes, customers can use iPhone for voice and text in over 40 countries with data service in over 20 countries. For service availability and rate information, visit International Roaming Rates and Coverage. When traveling outside of these 40 destinations, there is a Global Travel program solution for the occasional or infrequent global traveler who needs to stay in touch when traveling internationally.


Can I exchange a device that I recently purchased for iPhone?
Yes, Verizon Wireless will accept returns or make exchanges on all wireless devices and accessories purchased from Verizon Wireless within 30 days of purchase (14 days for tablets). To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon Wireless. A restocking fee of $35 ($70 for netbooks and tablets) applies to any second return or exchange of a wireless device (excluding Hawaii).

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